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Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. Tips on how to save your design files

    Make Sure Your File is sent at the Correct Size.
    You would think that this goes without being said, but this is still something that should be mentioned.
    If your document is supposed to print sized to 8.5 x 11, be sure the file you submit is sized for 8.5 x 11.

    When you resize projects, they often don't scale proportionately to your new output size. For example, a 5"x7" postcard isn't going to scale up to an 8.5"x11" flyer without re-designing the layout of your initial concept. And having to re-design a project to size will incur composition costs, so it’s best to send the right size from the get-go.

    File Types
    In general, the fool proof way to send your file for print is by sending a High-resolution PDF file showing Crop Marks and Bleed Allowance. We can also accept your design files in their Native document format (Adobe InDesign, Adobe Illustrator, Adobe Photoshop), however when submitting Native files, all fonts and Links used within the document must be submitted, as well.

    File types that are NOT good to send include: Word documents, Publisher files, Powerpoint or Keynote slides, Google pages documents, etc. Anything that isn’t a PDF or an original design file is not ideal for high-quality print work.

    Bleeds are probably the most important and the least well-understood element to a print-ready file. A bleed is extra padding around all four sides of your document, of which the colors or images touching the edge of the paper, bleed onto. This padding is usually 1/8” extra on each side.

    A bleed’s main purpose is to avoid any white slivers of unprinted paper from showing on the edges after its trimmed down to size. If the color goes past the edge of the cut line, that will avoid any room for minor cutting error’s and will leave your print pieces looking clean and professionally done.

    With this in mind, it’s important that your print ready documents be set up with bleeds from the beginning, so you can design with them as you go.
    In both Illustrator and InDesign, setting up bleeds in your Document Settings is easy. When creating a new document, in the “Bleed” field, make sure all four sides are set to .125 in.

    Now, when you’re designing, just make sure any color or image that you intend to run off the page, is extended to that red line outlining your art boards or pages.

    When saving your final PDF, you want to make sure that your bleeds are saved out as well.

    No matter what "PDF Preset” you have selected, make sure you go into the “Marks and Bleeds” tab on the left hand side of the “Save Adobe PDF” panel and check the box that says “Use Document Bleed Settings”.

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  6. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  7. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

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